Privacy policy
We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
Information We Collect
We may collect personal information required to operate our services, including:
- Full name
- Email address
- Billing and shipping address
- Payment-related details relevant to bank transfers (e.g. payer name, reference details)
How Your Information Is Used
Your information is used to:
- Process and fulfil orders
- Verify and reconcile bank transfer payments
- Communicate with you regarding your order or enquiries
- Improve our website and overall customer experience
- Comply with applicable legal and regulatory obligations
Payment Information (Bank Transfer)
Payments are completed via direct bank transfer. We do not collect or store card details. Any payment information received (such as payer name or transfer reference) is used strictly for payment verification and record-keeping purposes.
Disclosure of Information
We do not sell or share your personal information for marketing purposes. Information may only be disclosed where necessary to:
- Financial institutions for payment verification
- Shipping and delivery providers
- Government or regulatory authorities where required by law
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, or unauthorised access.
Access and Correction
You may request access to the personal information we hold about you, or request corrections if needed, by contacting us.
Contact
For any privacy-related enquiries, please contact us via the details provided on our Contact page.