Shipping policy

PRIME PEPS AUS dispatches orders using trusted domestic and international shipping partners.

Order Processing

• Orders are generally prepared and dispatched within 1–3 business days
• Orders placed on weekends or public holidays will be processed on the next business day

Estimated Delivery Timeframes

• Within Australia: approximately 2–7 business days

Please note that all delivery timeframes are estimates only and may be affected by external factors.

Tracking Information

• Tracking details will be provided once your order has been shipped
• Customers are responsible for monitoring their shipment using the provided tracking

Shipping Responsibility

• Risk of loss transfers to the customer once the parcel has been handed over to the carrier
• PRIME PEPS AUS is not liable for delays resulting from courier issues, customs processing, or incorrect shipping details provided at checkout

Customs & Compliance

• Customers are responsible for ensuring that their order complies with all applicable local, state, and federal regulations within their jurisdiction
• We do not guarantee successful customs clearance for international shipments